All items received are eligible for return/exchange within 7 days of arrival. Note, that a return shipping fee and restocking fee is associated with returns and exchanges. When making a purchase please carefully review the item description.

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Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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All items that are hand crafted and or customized are not eligible for a refund. Unfortunately, we cannot accept returns on sale/discounted items or gift cards.

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We do not accept international returns. All fees for international returns are the responsibility of the customer, if an exception is made for return.

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We are not responsible for any lost or stolen items.

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Any refunds will be processed after original item has been returned. We appreciate you and your support. 

You can always contact us for any return question at carrie@makeupmadhouse.com